Customer Success Manager (Healthcare)

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Tucuvi is the global leader in clinical Conversational AI in healthcare.

Our mission is to enable efficient and effective care for all, starting with AI-led phone consultations that augment care teams' capacity. Our safe and medical-grade AI autonomously conducts low-risk clinical calls, inbound and outbound, streamlining caseload, augmenting patient reach, and improving patient outcomes.

In Europe, our product, an AI Care management platform powered by an AI Clinical Agent named LOLA, is CE-marked as a SaMD (Software as a Medical Device).

Our enterprise-grade technology is implemented in +50 care settings, improving tens of thousands of patients' lives in more than 40 different care pathways. We partner with leading healthcare systems to transform patient care and augment healthcare professionals’ capacities.

Click here if you want to see more about Tucuvi.

If you want to see our impact on people's lives, click here.

CONTEXT

We’re growing fast, and so is our team.

More healthcare centers are adopting our technology, the pace of deployments is accelerating, and so is our commitment to providing value to HCPs and patients. We’re looking for a new Customer Success Manager to lead hospital implementations, bringing speed, clarity, and empathy to users—patients and healthcare professionals.

Do you have a healthcare background and experience in a clinical environment? Do you want to be at the forefront of healthcare transformation? If yes, this could be the opportunity for you.

What You’ll Do

Your mission will be to support HCPs across hospitals during the implementation of our product, enabling them to use our technology independently. You will build trust around our AI assistant LOLA, resolve blockers, and create conditions for long-term success.

Collaborate with healthcare professionals and internal teams (Sales, Product, Tech) to ensure efficient, tailored deployments that deliver value quickly and foster long-term use.

First Months Overview

During the first 3 months :

Onboarding with training on team structure, workflows, and product details. Lead implementations independently—running kick-offs, configuring the platform, aligning stakeholders, and providing support. Become the main contact during initial phases.

Months 3-6 :

Manage multiple deployments, support hospitals post go-live, ensure they derive value from LOLA, and start strategic conversations for future growth.

By month 12 :

Lead renewal and expansion discussions, identify opportunities and risks, and support sales. Help refine processes, share learnings, and scale our implementation model.

Responsibilities

• Drive hospital implementation from start to finish, ensuring quick setup and value delivery.
• Work cross-functionally with Sales, Product, and Tech teams.
• Support healthcare professionals, understand their goals, and co-create strategies.
• Translate data and impact into value aligned with KPIs.
• Lay groundwork for renewals and future plans from month 6.
• Ensure long-term success and ongoing contribution to clinical and operational goals.
• Manage high project volume efficiently, improve processes, and share best practices.

Team Collaboration

You’ll work closely with Jaume Boix, Customer Success Manager, within a collaborative team dedicated to improving healthcare.

Requirements

What We Offer

If interested or if you don’t meet all requirements, contact Sofia Nikolaeva, People & Culture Associate.

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