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Talent Acquisition at 360Learning Engaging with top talent to support 360Learning's leadership in #collaborativelearning ️ Are you ready for a…
360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for enterprise client technical implementation, scoping custom technical consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a proven technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will :
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform
- Master our integration possibilities (flat files, APIs)
Within 3 months, you will :
Be onboarded as a PM of the custom project squadWork with clients to understand their technical requirements and scope projects accordinglySpecify technical solutions to meet client needs, including customizationsCollaborate with our sales and development teams to design and implement solutions that meet client requirementsEnsure successful delivery of projects on time and within budgetProvide technical expertise and support to clients throughout the project lifecycleContinuously learn about new technologies and stay up-to-date with industry trendsDevelop and maintain technical documentation and project plansBe involved on Enterprise client implementationsParticipate in client-facing meetings and presentationsWithin 6 months, you will :
Develop repeatable and scalable processes to improve project quality and deliveryBe able to support the team on difficult integrations & troubleshooting issuesContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsWithin 12 months, you will :
Launch your first solution with a seamless customer implementation experienceBe recognized as a level 2 support by the EMEA PS team on all technical topicsManage autonomously technical escalationsBuild your OKR roadmap for year 2The Skill Set
5+ years of experience as a technical consultant, software engineer, or similar roleExcellent technical skills, including experience with programming languages such as JavasciptKnowledge of SaaS platforms, cloud-based solutions, and web technologiesExperience scoping projects, designing technical solutions, writing 5-star specifications, and delivering on projectsExcellent problem-solving skills and ability to troubleshoot complex technical issuesAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersAbility to manage priorities across multiple customer implementationsSolution-oriented, client-first mindset in everything you doAbility to work independently and as part of a team in a fast-paced, deadline-driven environmentExperience with project management methodologies such as Agile or Scrum is a plusBachelor's degree in Computer Science or a related field is a plusWhat we offer
Compensation : Package includes base salary and a variable componentBenefits : Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.Balance : Flexible hours, Total work from home possible anywhere in SpainDiversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental / Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impactCulture : A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond :The Interview Process
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with our Head of Professional ServicesCase study with our Head of Professional Services and our VP EngineeringClarification Meeting with a Product ManagerCulture Fit with our VP professional servicesOffer !Seniority level
Seniority level Mid-Senior levelEmployment type
Employment type Full-timeJob function
Job function Information TechnologyIndustries Software Development and E-Learning ProvidersReferrals increase your chances of interviewing at 360Learning by 2x
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