French-Speaking Member Services Representative

Job Title : French-Speaking Member Services Representative

Location : Barcelona, Spain – Onsite & Hybrid Options Available

Department : Member Services / Customer Support

Employment Type : Full-Time

About the Role :

We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona . You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.

Key Responsibilities :

Serve as the first point of contact for French-speaking members via phone, email, and chat.

Handle member inquiries, feedback, and complaints in a professional and timely manner.

Provide clear and accurate information regarding services, memberships, billing, and policies.

Ensure a high level of member satisfaction by delivering personalized support and proactive communication.

Document interactions accurately in the CRM system and follow up on outstanding issues.

Collaborate with internal teams (billing, operations, tech support) to ensure quick issue resolution.

Identify trends in member feedback and suggest service improvements.

Requirements :

Fluent in French (native or near-native level) and confident in English (spoken and written).

Previous experience in customer support, hospitality, or service roles preferred.

Strong communication and interpersonal skills.

Empathy, patience, and a problem-solving attitude.

Ability to work both independently and collaboratively.

Comfortable using customer service software, CRM tools, and standard office applications.

Eligible to work in Spain.

Preferred Qualifications :

Experience working in membership-based or subscription service businesses.

Familiarity with CRM tools like Salesforce, Zendesk, or HubSpot.

Multilingual abilities are a plus (Spanish or other EU languages).

What We Offer :

Competitive salary and performance-based incentives.

Flexible working model : onsite in Barcelona or hybrid setup .

Thorough training and ongoing support.

Multicultural and inclusive team environment.

Career progression opportunities within the company.

Relocation support (if applicable).

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