Service Operations Administrator

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service Operation team and bring your passion and talent to work.

Service Operations Administrator 100%

Barcelona, Spain

Your contribution

In this challenging and important role, you will play a crucial role in ensuring the smooth operation of Tecan’s service support department. The primary objective is to maintain high levels of customer satisfaction by efficiently managing service operations, ensuring timely and accurate service delivery, and continuously improving service. This is a Shared Service Center function mainly supporting Tecan Germany in their daily tasks.

Your responsibilities will include :

• Calculation and preparation of service contracts and quotations for billable services.
• Processing sales orders, service contracts, and service-related activities using SAP ERP system.
• Accurate maintenance of customer and instrument master data, order backlog, service contracts, documentation, and contact information.
• Communication with stakeholders to ensure timely completion of service tasks.
• Handling customer complaints and providing appropriate solutions.
• Assisting in the preparation of performance metrics.
• Organizing and managing personal workload and documentation independently.
• Contributing to achieving group, department, and company goals.

Your background

We’re not just looking for hard skills : We’re looking for people who bring their passion and talent to work.

What makes working at Tecan unique

Join Tecan, a great place to work! Read about our recent certification from (source).

We look forward to receiving your application online. Please submit your CV or resume (without picture and cover letter; reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.

Our purpose.

At Tecan, we are driven to improve people’s lives and health by empowering our customers to advance healthcare innovation globally, from life science to clinical applications. We collaborate with our customers from early-stage innovation through project implementation and beyond, delivering products, services, and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count.

Our values—trust, high standards, and ambition—are the cornerstones of our business and shape Tecan's culture. We foster a positive and empowering environment where our most valuable assets, our employees, can grow and bring their passion and talent to work.

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