Head of Account Management

Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as Head of Account Management in Barcelona or Madrid (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, where you will drive the sales cycle, nurture client relationships, and showcase your expertise in advanced cloud technologies.

We’ll give you all the training, cutting-edge technologies, and ongoing support you’ll need to succeed.

As Head of Account Management on our team, you will :

• Identify and pursue cross-sell and upsell opportunities, leading commercial negotiations to secure long-term value.
• Manage complex, multidisciplinary projects, ensuring alignment with client goals, KPIs, and internal quality standards.
• Drive initiatives to optimize service quality, operational efficiency, and customer satisfaction using data-driven insights and performance feedback.
• Contribute to financial forecasting, budgeting, and reporting with a focus on growth and performance tracking.
• Mentor and develop junior members of the account management team, fostering a culture of excellence and professional growth.
• Ensure seamless communication across senior leadership and operational teams to maintain alignment on client goals and business outcomes.

We embrace our game-changers from diverse backgrounds who are curious and willing to learn. Candidates should be bilingual or proficient in Spanish and English.

Hold a Bachelor’s degree in Business, Marketing, Communications, or a related field.

Bring 10+ years of experience in account management, client success, or strategic partnerships, with a proven track record in managing complex, large-scale B2B accounts—ideally within the BPO or Customer Experience (CX) industry.

Have led multi-disciplinary projects and cross-functional teams across operations, sales, tech, and client services.

Possess financial ownership experience, including P&L responsibility, budgeting, and forecasting.

Have hands-on experience with Spanish domestic market clients and understand their specific business dynamics.

Have a strategic mindset : skilled at developing long-term client roadmaps, identifying growth opportunities, and aligning services to client objectives.

Are relationship-focused : able to build trust and act as a strategic advisor to executive-level stakeholders.

Have project leadership skills : able to guide cross-functional projects from concept to delivery.

Are calm and solution-oriented under pressure, with strong conflict resolution and stakeholder management abilities.

Are proficient in Microsoft Office Suite and experienced with CRM systems (e.g., Salesforce) and data reporting tools.

Are a data-driven decision-maker with strong performance analysis capabilities.

Full-time, permanent Spanish contract

A modern, centrally located office in Barcelona or Madrid, with a hybrid working model.

Full paid training for the company and the products you will be working on.

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Apply today and discover why over 440,000+ game-changers around the globe call Concentrix their “employer of choice.”

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