Tri-Lingual Patient Liaison (English, Spanish and French)

Tri-Lingual Patient Liaison (English, Spanish and French)

This range is provided by Scout. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

30,000.00 / yr - $35,000.00 / yr

Scout is recognized as a leader in our field for innovation in service, attention to detail, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary :

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Spain team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service, including reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities of this position include but are not limited to :

• Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
• Scheduling travel requests for patients enrolled in clinical trials, including arrangements for flights, hotel, ground transportation, and special needs assistance.
• Interaction and management of vendors handling travel requests.
• Review travel requests against study parameters and seek approvals where necessary.
• Processing expense reimbursements to patients for approved expenses.
• Responsible for training study site personnel on how to use the online portal.

The ideal candidate will have the following experience, skills, and knowledge :

Please note that this role is a temporary contract to cover maternity leave, with the possibility of converting to a permanent position.

Schedule information

Fully remote position for the following shift :

Hours : 9-hour shift (including 1-hour lunch for a total of 8-hour shift). Some holiday work will be required but will be compensated.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Education and Training

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