Customer Support Associate

Embatt Company Overview

Embatt was born to design the best way for medium and large enterprises to plan their finances and monitor cash flow in real time. We are building a financial management platform that helps understand past data, track current activities, and forecast future business trends. Our mission is to leverage technology and provide an excellent client experience, empowering clients to access vital financial information 100x more efficiently than traditional Excel files. This results in up to 75% time savings for financial teams, enabling them to focus on impactful tasks and achieve a better work-life balance.

Our team consists of over 80 members from diverse backgrounds and nationalities, supported by reputable international investors. We aim to make Embatt a global leader and a great workplace. In February 2024, we closed our third investment round worth 15 million euros, led by Creandum, with support from Samaipata, 4Founders Capital, VentureFriends, and other partners. We have offices in Madrid and plan to expand internationally.

Role : Customer Support Associate

You will collaborate closely with the Customer Success team to enhance customer satisfaction and platform performance.

Responsibilities

• Lead and follow up on customer inquiries and issues.
• Gather customer feedback to improve the platform.
• Develop and maintain a comprehensive knowledge base for customers.
• Proactively resolve problems and build strong relationships with customers and internal teams.
• Collaborate with product, marketing, sales, and implementation teams.
• Optimize and improve support processes.
• Manage technical issues as the primary escalation point for customers and internal stakeholders.
• Coordinate with internal teams until issues are resolved and communicated effectively.

Candidate Profile

What We Offer

Location : Madrid, Community of Madrid, Spain

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