Language Content Specialist, English, Prime Video Global Operations

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

The primary responsibility of this role is to perform various tasks related to the publishing or the assessment and enhancement of the quality of the content available in the Amazon Prime Video catalogue, by using expert knowledge in English language. The day to day job requires the individual to make high judgment decisions by following a standard operating procedure.

Please note that this is a Madrid office-based role.

Key job responsibilities

• Apply knowledge of English language and execute standard, small-scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements.
• Manage escalation on routine / predefined tasks.
• Create or fix media assets such as subtitle, metadata or artwork with high quality.

About the team

Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect free, and complete content publishing to Prime Video’s global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. Therefore, the DigiFlex Operations organization plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.

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