Client Success Manager - Dutch Speaking

About the role :

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the clients business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do :

Build develop and manage relationships with a variety of clients ranging from senior Clevels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription resulting in client satisfaction retention and growth

Introduce Gartner services and capabilities to new clients and communicate value to decision makers

Facilitate client calls understand client priorities and recommend a program of action that drives high value and return of investment on their Gartner membership

Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients

Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need :

4 years relevant professional and / or internship experience

Proven track record of success fueled by a passion for delighting clients

Strong communication collaboration prioritization critical thinking and influencing skills

Bachelors or Masters degree preferred

Ability to use Dutch at a business level (speaking reading & writing)

LIMC6

Who are we

At Gartner Inc. (NYSE : IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.

Since our founding in 1979 weve grown to more than 20000 associates globally who support 15000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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Job Requisition ID : 95410

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Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1