Technical Account Manager

Description

As Technical Account Manager you will develop a deep understanding about the customer

business / technical needs that will be used to provide technical support solutions tailored to their

needs and challenges. Your proactive guidance will help keeping the customers mission critical

environments healthy by identifying potential issues before they become problems and improving

the overall customer experience via best practices and technical recommendations that will

optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting

edge security products then come and join our team.

Key Responsibilities :

Develop a deep understanding about the customer business / technical needs to provide

technical information guidance and support

Become a trusted advisor by proactively guide your customers with technical

recommendations and best practices

Run advanced troubleshooting on the full range of Fortinet products reproduce customer

environments on lab equipment recommend potential new solutions

Take initiatives and ownership of customer incidents to drive for timely resolutions

Manage customer communications and expectations until the closure of each case

Participate in customer conference calls or face to face customer meetings

Produce service reports to summarize service activity and performance for key

stakeholders

Report Software / Hardware related issues to R&D department and assure followup

Skills and Attributes Requirements :

Good understanding of data networking protocols specifically TCP / IP routing and

switching

Handson experience on security products and technologies (e.g. Firewalls IDS / IPS

DDos VPN Web application Firewall)

Strong troubleshooting and problem solving skills

Face to face and remote customer management experience

Previous experience in a technical support position with telco or large enterprise space.

Strong interpersonal and communication skills

Previous experience on Fortinet products is an advantage

Educational and Experience Requirements :

Minimum of 6 years of experience in a technical support / postsales role

Bachelors degree in Computer Science Software Engineering or related field or an

equivalent experience.

Fortinet certification FCP FCSS FCX is a distinct advantage (OR A VALID NSE4 / 7 / 7

Must be fluent in Spanish and English

LINC1

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1