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German Customer Support Specialist - Digital Advertising

呐barcelona, catalunya, España

Hace 5 días

Descripción del trabajo

German Customer Support Specialist - Digital Advertising

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Responsibilities :

Verification Operations : Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
Support & Escalations : Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise.
Content Compliance : Provide responsive phone and email support for advertisers using review and related services.
Performance Monitoring : Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
Onboarding Assistance : Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
Expert Guidance : Develop expertise in regional onboarding processes, advising businesses on verification requirements.
Ad-Hoc Operations : Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements :

C2-level German and fluent English.

Experience in customer service.

Strong communication, organizational, and customer-facing skills with a keen eye for detail.

Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications :

Bachelor's degree in Business or related fields.

2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.

Knowledge of home services industries (e.g., plumbing, electrical).

Benefits :

Full-time (39 hours / week) hybrid position in Barcelona with a salary of €22,200 gross / year plus up to €1,000 gross / year in bonuses.

Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.

Relocation package .

Private Health Insurance.

Continuous skill development and certifications.

Clear career growth opportunities supported by coaches and a motivating team environment.

Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.

Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Seniority level : Entry level.

Employment type : Contract.

Industry : IT Services and IT Consulting.

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Customer Support Specialist • barcelona, catalunya, España