International IT Support Specialist

IT Support Role Overview :

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional front-line technical assistance to end-users and business partners.

Job Description :

Provide technical support via phone, email, and ticket management systems.

Efficiently record and track incidents using a ticketing system.

Evaluate and resolve IT-related issues or escalate them to the appropriate technical teams when necessary.

About You :

You possess strong analytical and logical thinking skills, with excellent communication abilities and a focus on customer satisfaction.

You have proficient language skills in Portuguese, French (C1 certification minimum), and English (full professional proficiency).

You are eager to learn more about information technology and enjoy collaborating within a team setting.

Benefits :

Flexible remote work policy : 80% remote, with just four days per month required on-site.

Permanent, full-time contract with rotational shifts between 7 : 00 and 19 : 00, Monday to Friday.

Annual meal voucher allowance after probation period.

Comprehensive health insurance after six months of employment.

Perks platform offering discounts on fitness centers, dining, car services, and more.

Growth opportunities, including leadership and career development programs.

Complimentary online language courses (German, French, Spanish, English).

Fully compensated initial training period.