Social Media Community Leader

Community Manager Job Description

We are seeking a highly skilled Community Manager to join our team on an international insurance project. As a key member of our global social media team, you will be responsible for managing our company's Global Social Media accounts.

Job Responsibilities :

• Manage and maintain our company's Global Social Media accounts, ensuring consistent branding and messaging across all platforms.
• Analyze and categorize social media posts, identifying trends and areas for improvement.
• Develop and implement effective alerts management, distribution, and escalation processes to ensure timely responses to customer inquiries.
• Design and deliver training sessions on social customer care for Business Units and Group Functions, promoting best practices in community engagement.
• Support the Brand Marketing team in implementing Sprinklr for Customer Care and establishing KPIs, dashboards, and measures within the platform.
• Provide end-to-end support for Sprinkr and Meta Business configuration, troubleshooting, ticket management, and permissions.
• Coordinate customer management processes across Business Units, ensuring seamless collaboration and communication.
• Generate reports on social media activities from customers or industry topics, analyzing data to inform community engagement strategies.

Requirements :

Benefits :

Equal Opportunities Employer :

We are committed to equality of opportunity and welcome applications from all qualified candidates, regardless of race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal or social condition.