Customer Experience Expert - Dutch / French / English

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role :

In today's digital world, we're all about crafting exceptional experiences. At SD Worx, we're on a mission to transform user interaction—whether it's on our portals, mobile app, or anywhere else in the digital landscape. We're a very diverse but small international customer support team, and soon, our support will also include phone assistance.

Which tasks can you expect?

As our Digital Customer Support Specialist, you're the most valuable player in ensuring our products not only work but rock. Here's what you'll be doing :

• Making user needs your top priority to deliver exceptional experiences.
• Handling incoming support requests like a pro—via digital channels now, and by phone in the future.
• Digging into support ticket data to guarantee top-notch customer satisfaction.
• Contributing your ideas on how to improve our service even further.

What do you have to offer?

If you're all about digital innovation, making users smile, and you're ready to bring your special touch to the team, we want you on board!

What do we have to offer?

Comprehensive training and development programs.

Flexible working schedule

Private medical insurance 100% covered by SD Worx

25 vacation days

18 hours for personal matters

Reduced summer hours : 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

Edenred flexible retribution options : meal vouchers, transport vouchers, etc.

Laptop and equipment provided

Workation : possibility to work from any SD Worx location (4 weeks per year, EU only)

Learning opportunities : language courses (as per availability), individual training bonus, an individual development plan, and professional training

Career growth : whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.