Customer Success Manager (on-site / remote)

Your mission

About Didit :

We are one of the fastest-growing identity companies in the world , redefining industry standards with an open, flexible, and radically more affordable platform. Our product, superior to existing alternatives , combines advanced biometric technology with unique features like free unlimited KYC and Reusable KYC. We enable businesses to activate — with a single click or via a pre-paid credits model — an entire catalog of premium services (AML, advanced liveness, age estimation, proof of address, phone verification, NFC, white‑label UI, etc.).

Your Mission :

As our Customer Success Manager, your mission is to turn new sign-ups into long-term power users. You’ll ensure our clients activate quickly, see value fast, and stay with us as they grow. You'll be the voice of the customer inside Didit — driving product adoption, retention, and satisfaction while identifying upsell opportunities and blockers early on.

Key responsibilities :

• Guide new customers through onboarding and activation, especially those coming via inbound or self-serve
• Act as the main point for SMD and mid-market clients post-sale
• Identify friction points in the user journey and help solve them quickly (we care about time-to-value)
• Build strong, trust-based relationships with key users and decision-makers
• Monitor customer usage in CRM and trigger proactive support or outreach
• Collaborate with Product to report bugs, feature requests, and insights from users
• Contribute ideas to improve retention, upsell, and overall customer experience
• Manage churn risk and support the team in maintaining strong Net Revenue Retention

Requirements :

What We Offer :

What we offer?

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