Business Analyst - ITSM Knowledge Manager (m / f / d)

Business Analyst - ITSM Knowledge Manager (m / f / d)

Join to apply for the Business Analyst - ITSM Knowledge Manager (m / f / d) role at Schwarz IT Barcelona

Business Analyst - ITSM Knowledge Manager (m / f / d)

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Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.

At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.

As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.

We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Elevate your career with us, where development and progress are at the heart of everything we do.

Business Analyst - ITSM Knowledge Manager (m / f / d)

Your Responsibilities

As an ITSM Knowledge Manager (m / f / d), you will support the operational implementation of knowledge management topics within the ITSM context.

You will work closely with other IT teams to establish the use of knowledge within IT support processes based on ServiceNow.

You will analyze business needs, identify areas for improvement, and report on the results.

You will support local IT units in the individual national subsidiaries in implementing best practices.

You will moderate meetings and independently coordinate interviews and assessments within the knowledge management framework.

You will motivate and inspire our customers and IT colleagues regarding knowledge management.

Your Profile

Your existing IT experience in the ITSM environment will facilitate your start with us.

Ideally, you have a good understanding of how to organize and effectively provide knowledge management in IT service & support.

Your knowledge of the ServiceNow platform will form a solid foundation for your work.

Your ITIL knowledge is advantageous.

Your excellent German and English skills are required for our international environment.

Your high motivation, innovative and solution-oriented ideas, professional demeanor, strong communication, presentation and organizational skills will make your daily work easier.

Interested?

We look forward to receiving your application.

Rosario Cazorla Mendez

Referenz-Nr. 46341

We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.

Seniority level

• Seniority level Mid-Senior level

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