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German Customer Service - Finance

Recruit4Work SLMadrid, Comunidad de Madrid, España

Hace más de 30 días

Descripción del trabajo

Are you tired of doing the same thing every day? Switch things up and embark on a new adventure by starting a job abroad! Experience professional growth, explore a new country and culture, meet new people, and learn a new language. Madrid is the perfect city for this exciting journey! With its rich culture and diverse population, you'll have the opportunity to discover many new experiences. If you're ready to bring your skills and enthusiasm to a role where you can truly shine, we want to hear from you!

We are seeking financial services professionals to join the international team at our client, who is building a diverse team of investment specialists.

This opportunity is ideal for individuals interested in pursuing ambitious career paths within one of our esteemed digital banking programs.

Your Role

In this role, you'll work with high-profile clients from one of Europe's leading digital banks. Your responsibilities include offering savings advice and introducing innovative banking products with attractive returns.

The focus is on addressing customer needs through various communication channels such as calls, emails, WhatsApp, and chat, delivering excellent service while showcasing digital banking products in the German market.

Responsibilities

Provide customer service for banking-related issues like account opening, password resets, and transfers.
Manage back-office tasks, including responding to emails and WhatsApp messages.
Present and promote banking products.
Ensure compliance with transparency, service information, and client protection regulations related to investment products.
Report and follow up on application anomalies.
Meet quality standards and sales objectives set by the company.

Requirements

Education

Preferred studies in Business Administration, Mathematics, or Law.

Proficient in MS Office (Excel, Word, PowerPoint, Access).

Proficiency in German.

Good command of English.

Fluency in Spanish is a plus.

Skills and Competencies

Customer-oriented with empathy and active listening skills.

Excellent oral and written communication skills.

Strong analytical skills and ability to learn independently.

Commercial acumen and effective dialogue with clients and companies.

Strong problem-solving skills.

Team player with a proactive and results-oriented attitude.

Ability to plan, organize, and work under pressure.

Initiative, autonomy, and a positive attitude.

Flexibility and adaptability to changing environments and new technologies.

Experience

Banking experience is a plus but not mandatory.

Full-time position (39 hours / week).

Interesting referral program.

Opportunity to work with one of the world's largest service providers.

Potential for career advancement within the company.

Location

Madrid, Spain

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : Years

Vacancy : 1

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Customer Service German • Madrid, Comunidad de Madrid, España