Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. The company is seeking a Technical Lead.

MAIN TASKS :

• Provide support to the sales and functional teams in assigned accounts, including solution design, estimation, and assumptions.
• Support the Project Manager / Delivery Manager in technical leadership, ensuring comprehensive knowledge of the platform and optimal solutions for project requirements.
• Detect and notify risks affecting project or client profitability.
• Ensure smooth project progress concerning scope, schedule, and costs, alerting to deviations.
• Fulfill technical objectives and ensure compliance with Omega's quality standards.
• Supervise effort estimations during testing phases.
• Assist in project demos and ensure delivery of technical documentation.
• Participate in team development and training, providing technical mentorship.
• Identify technical Up & Cross Selling opportunities and methodological improvements.
• Contribute to Omega's community of practice through thought leadership, training, and mentoring.

REQUIRED EXPERIENCE :

WHAT WE OFFER :

About us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients’ Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, providing end-to-end solutions across media, creativity, content, technology, and strategy to deliver measurable business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain. We operate across industries including retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9 / 5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values of Talent, Flexibility, Commitment, and Togetherness.

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