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Customer Experience Advocate
beBeeCustomerSuccessMadrid, Comunidad de Madrid, EspañaHace 26 días
Descripción del trabajo2+ years online and offline customer-facing experience Strong communication skills and multicultural awareness Results-oriented and able to inspire dedication Proficiency in an extra foreign language Experience in high tech, software development, and education technology industries Ability to work in a global / regional presence with multiple offices
We are seeking a highly skilled Customer Success Specialist to join our team. This role is responsible for providing exceptional customer service, ensuring high levels of satisfaction and retention.
The ideal candidate will have a proven track record of delivering excellent results in a fast-paced environment, with strong interpersonal skills and the ability to communicate effectively with customers.
- Handle customer inquiries via email, chat, or social media
- Provide timely and accurate solutions and alternatives
- Review and assess customer service interactions to ensure adherence to quality standards
- Identify trends and areas for improvement in service delivery
Requirements
Bonus Skills
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Customer Experience • Madrid, Comunidad de Madrid, España