Customer Experience Specialist

Job Title : Salesforce Developer - Customer Experience Specialist

We are seeking a highly skilled and experienced Salesforce Developer to join our team. As a Salesforce Developer, you will be responsible for designing, developing, and implementing Salesforce solutions that meet the needs of our clients.

About Us :

Omega CRM is a global digital company specialising in accelerating Business Experience (BX) through customer-centric solutions, technology, and data – all enhanced by AI. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics .

Responsibilities :

• Analyze requirements and participate in the technical design of projects
• Provide effort estimations for projects and work collaboratively with the team to help achieve project objectives
• Analyze and optimize application performance and identify potential technical risks in the project
• Collaborate with technology providers when required by the project and document processes and track system performance metrics
• Validate and test the technical solution against business requirements and train end users on the developed functionality and proper use of the software applications

Requirements :

Benefits :