After Sales Technician

Who We Are : VEGA Chargers is a company specializing in the design and manufacturing of fast chargers (DC) for electric vehicles. At VEGA Chargers, we work tirelessly to create a more sustainable present and future in terms of mobility. To achieve this, we analyze our customers' needs and provide flexible and scalable charging solutions for electric vehicles. Our process starts from conceptualization and design, leading to manufacturing and distribution.

What We Are Looking For : We are seeking an experienced Technical Services professional who wants to specialize in chargers for electric vehicles . We are looking for someone passionate about enhancing the client experience, contributing to error prevention, and collaborating closely with the Product and R&D team.

Your Responsibilities Will Include :

• Preventive and corrective maintenance of equipment, performing repairs in our facilities or remotely.
• Customer service via telephone and email in Spanish and English.
• Ticketing configuration and management.
• Review of potential client platforms to assess functionality and determine necessary modifications.
• Testing client platforms with our server and checking web and app applications.
• Configuring OCPP protocols for chargers.
• Guarantee management with the Operations department.
• Spares management.
• Preparing technical documentation for interventions and maintenance.

Requirements :

Nice to Have : Experience in the electric vehicle chargers field.

Benefits : English lessons, unlimited coffee, 22 days of holidays, and being part of a team where your opinion matters and contributes to innovative creations.

Selection Process : Initial call with HR, meeting with Jose (CPO), and job offer.

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