Senior Product Designer

Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a "human + AI" approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration.

ABOUT THIS ROLE

As a Senior Product Designer, you will shape and ship features of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant. Recent examples include creating a simple yet powerful set of options for controlling AI voice conversations and building out a suite of reporting tools for AI + human performance metrics. You'll work in a fast-paced, high-growth environment, balancing design fidelity and resourcing with business objectives.

You'll be part of a small team, working collaboratively with the entire company.

ABOUT YOU

A design generalist, you bring creative problem-solving to complex challenges. You understand design's nuanced role in creating meaningful experiences. Proactive communicator who works with minimal oversight. Comfortable navigating ambiguity and driving results. Curious about understanding problems and proactive in learning from others. Quick learner who embraces design iterations. More focused on impactful progress than perfection. You live and have the right to work in Spain. If you're a lone wolf who prefers isolation, this isn't the right fit. We need a collaborative, adaptable team player.

RESPONSIBILITIES

• Collaborate : Partner with founders, Product & Ops teams, customer support, and marketing to design and implement new products / features.
• Facilitate Cross-Functional Teamwork : Initiate and focus on collaboration across engineering, marketing, support, and operations teams.
• Drive Project Execution : Oversee projects through completion and follow through with warranty work.
• Define Requirements : Contribute to product definition and requirements to shape development.
• Build the Design System : Support and grow the fledgling design system to ensure consistency and scalability.
• Document for Engineering : Record design decisions and prepare work for engineering.

EXPERIENCE

Must have fluent in English, comfortable having live video conversations and presenting / discussing work. The engineering team primarily speaks Spanish, but the rest of the org operates in English.

Proven success in different stages of the product lifecycle, from shaping to execution to refinement.

Nice to have : Product management experience within B2B Product-focused organizations, SaaS, AI / ML, or SMB-focused product experience. An understanding of prompt engineering, RAG, and other AI mechanisms.

HIRING PROCESS

We understand that the best designers are often too busy to carefully curate a portfolio or website. For that reason, you don't need one to apply; however, we do require a representation of your work in whatever format you think is appropriate that demonstrates your experience for this role. For example : a Figma file, a Notion page, a PDF, a video - something that gives us a sense of your capabilities.

Hiring process steps :

BENEFITS

REMUNERATION & WORKING ENVIRONMENT

Trial Period : 6 months. Contract Type : Permanent. Work Center : MAGMA, Calle Bajeles, 15, 41004, Seville. Teleworking : up to 5 days a week (we're remote). Competitive Salary, equity, and annual salary reviews based on performance. Generative AI now plays an important part of any role — we use it every day. However, we ask that you refrain from using it in your application so we can get to know you.

J-18808-Ljbffr

J-18808-Ljbffr