Job Description :
We are seeking a seasoned Operations Director to lead our Ground Operations team in Spain and Portugal.
The ideal candidate will have extensive experience managing day-to-day operations, driving business growth, and ensuring profitability. They will be responsible for overseeing risk and incident management, building and managing high-performing teams, and collaborating with regional and global teams to align with broader strategic goals.
A strong understanding of Destination Management Company (DMC) operations is essential, as well as proven leadership skills and a background in managing teams and driving growth.
The successful candidate will be a native Spanish speaker, fluent in English, and able to work legally in Spain.
Key Responsibilities :
- Lead the day-to-day operations and strategic direction of Ground Operations
- Drive business growth and sales across key destinations, ensuring profitability
- Manage relationships with partners, suppliers, and internal teams to deliver exceptional travel experiences
- Oversee risk and incident management, ensuring compliance with relevant regulations and policies
- Build and manage a high-performing team to achieve business objectives
- Collaborate with regional and global teams to align with broader strategic goals
Requirements :
Extensive experience managing Ground Operations in Spain and PortugalStrong understanding of DMC operationsProven leadership with a background in managing teams and driving growthHigh level of financial literacy and commercial decision-making experienceNative Spanish speaker, fluent in English; additional languages (Portuguese, French) a plusExperience in tourism, operations, or sales-focused industriesAbility to work legally in SpainBenefits :
Competitive salary and benefits packageDiscretionary Bonus : 12.5% of basic salaryAnnual leave : 23 days plus PHs, Private HealthcareOne free-of-charge trip per annum plus numerous travel discountsFlexible working policy, Annual Salary reviewsValenbisi - Free annual subscription for Valencia's public bicycle systemEmployee Assistance Program4 weeks to work from anywhere + 2 extra weeks during Fallas (local festivity in Valencia)Access to a comprehensive training library – Linkedin LearningAbout the Role :
This is an exciting opportunity to join our global team as a seasoned Operations Director. If you're a dynamic, results-driven leader with a passion for travel and operational excellence, we encourage you to apply today.