ServiceNow Developer (Pharmacetical Sector)

Omega CRM Consulting is seeking a ServiceNow Developer to collaborate with a leading global pharmaceutical company.

Main Responsibilities

• Understand ServiceNow platform, community, and services.
• Comprehend the Citizen Approach within ServiceNow.
• Configure and maintain the ServiceNow platform within WSD module and APIs.
• Develop, maintain, and customize ServiceNow applications, workflows, dashboards, and reports.
• Manage incidents and requests via the platform.
• Collaborate with cross-functional teams to deliver solutions, improve processes, and provide technical support.
• Analyze system performance issues and implement corrective actions, identifying root causes.
• Conduct code reviews to ensure adherence to industry standards and quality.
• Implement security policies using ACLs, roles, and groups.
• Document processes and technical solutions.
• Drive digital transformation and innovative solutions for clients.
• Develop and enhance prototypes and Proof of Concepts on ServiceNow.
• Present technical solutions aligned with business needs.
• Lead workshops focusing on innovation, co-creation, and solution validation.
• Stay updated on ServiceNow product developments and external trends to expand platform use.

Experience

What We Offer

About Us

Omega CRM, part of Merkle, is a global digital company specializing in enhancing Business Experience through customer-centric solutions, technology, data, and AI. As the largest CXM agency in Spain within dentsu, we offer end-to-end solutions across industries like Retail, Healthcare, Pharma, and more. With over 23 years of experience, a diverse team, and numerous certifications, we are leaders in the Salesforce ecosystem in Spain. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, guiding our growth and success.

J-18808-Ljbffr