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Night shift Customer Service Agent (m / f / d) in Madrid - EN / SP / PT

Night shift Customer Service Agent (m / f / d) in Madrid - EN / SP / PT

limehomemadrid, España
Hace 8 días
Descripción del trabajo

We're looking for a Night Shift Customer Service Agent (m / f / d) in Madrid who speaks English, Spanish, and Portuguese!

How you’ll be hosting with heart :

You are the interface between limehome and the guest as the first point of contact for inquiries across all channels.

You have a watchful eye and open ear for guest feedback and can find creative solutions to problems.

You provide guests with a great limehome experience by responding to their needs, providing relevant information, and adding a personal touch during interactions.

You identify pain points and opportunities for improvement in daily operations and proactively propose solutions.

You stay in close contact with our Guest Relations Managers to ensure optimal solutions for each guest, regardless of the situation.

What you need to aim for the stars :

You have a passion for communication and attending to guests' needs.

You communicate fluently in Spanish, Portuguese, and English ; additional languages are a plus.

You are passionate about customer service and remain calm in stressful situations.

You are willing to work a night shift schedule.

You fully support the concept and vision of limehome and want to achieve our goals together.

You enjoy working in the evenings and nights and are okay with working on weekends.

Previous experience in the hotel industry, call centers, or startup environments is a plus.

Why you'll want to stay with us :

Competitive Salary : Flexible monetary benefits (Payflow) + a competitive salary to enjoy life in Madrid.

One team : Great team spirit with regular lunches, events, feedback sessions, and ongoing support.

Limitless learning : Opportunities for external development formats to reach your full potential, with no budget limits.

Workation : The chance to work from a different EU country for up to 4 weeks twice a year.

Sabbatical : After 1.5 years, a 3-month sabbatical is available for travel, volunteering, or personal time.

Benefits for our limehomies : Focus on physical wellbeing (Urban Sports Club), mental health (Nilo.health), staycations at limehomes, and more. Join us and discover them all! ;)

Who we are :

limehome is a digital hotel concept dedicated to designing convenient and comfortable experiences for guests through a digital-first approach. With our Tech DNA and fully digital guest journey, we aim to be the first choice in travel for everyone, everywhere. We offer high-quality suites across over 220 locations in more than 10 European countries.

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Customer Service • madrid, España