Support Engineer

Founded in 2003, Orisha is a European software publisher primarily dedicated to companies in retail, real estate, healthcare, construction, and agrifood sectors. Since its inception, Orisha has guided businesses toward success by offering tailored solutions specific to their industry and essential to their operations.Orisha generates over €300 million in revenue and employs more than 2,300 people Within Orisha Commerce teams, we design reliable and all-in-one SaaS solutions for brands and retailers. Whether B2C, D2C or B2B, we enable seamless unified shopping experiences for customers and associates alike, from browsing and discovery to transaction, acquisition, and consumption across all physical and digital touchpoints.

Position :

We are seeking our future Support Engineer to join our Customer Success Unit team based in Pamplona. The main responsibilities for this position will include :

• Deliver 2nd level technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring the satisfaction of our customers, especially the Gold Client ones
• Ensure timely troubleshooting of reported issues, prioritizing critical cases in accordance with Openbravo SLAs
• Provide clear communication of problem status maintaining high levels of courtesy and professionalism
• Ensure service quality levels are maintained and improved, contributing to boosting the Customer’s service experience
• Perform other duties as assigned inside the Customer Success Unit

Requirements :

The professional we are seeking has :

What we offer :

WE ARE COMMITTED TO FOSTERING A DIVERSE AND INCLUSIVE WORK ENVIRONMENT, WHERE INDIVIDUALS OF ALL GENDERS ARE EQUALLY EMPOWERED TO THRIVE, GROW, AND CONTRIBUTE TO OUR COLLECTIVE SUCCESS.

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