Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. The company is seeking a Technical Lead.

MAIN TASKS :

• Support sales and functional teams in assigned accounts with technical solution design, estimation, and assumptions.
• Assist the Project Manager / Delivery Manager in technical leadership, providing comprehensive platform knowledge and identifying optimal solutions to meet project requirements.
• Detect and notify risks related to project / client profitability.
• Ensure project progress aligns with scope, schedule, and costs, alerting to deviations.
• Achieve technical objectives of projects and ensure compliance with Omega's quality standards.
• Supervise effort estimations during testing phases.
• Collaborate on project demos and ensure delivery of technical documentation.
• Participate in technical team development, training, and mentoring.
• Identify opportunities for technical Up & Cross Selling and methodological improvements.
• Contribute to Omega's community of practice through thought leadership and training.

REQUIRED EXPERIENCE :

WHAT WE OFFER

About us

Omega CRM, part of Merkle and the dentsu group, is a global digital company specializing in accelerating business experiences through customer-centric solutions, technology, and data—enhanced by AI. With over 23 years of experience, a diverse team of 580+ professionals, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with omnichannel solutions.

Client satisfaction is central to our mission, and we've received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through people, guided by values of Talent, Flexibility, Commitment, and Innovation, growing together as a team.

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