Customer Service Representative

About Olala, a fast-growing tech-enabled real estate management and hospitality company is seeking a Front Desk Assistant to manage our automated hotel lobby.

As a Front Desk Assistant, you will be the first point of contact for guests and provide them with exceptional customer service. Your responsibilities will include managing check-in and check-out processes, handling cash and card payments, restocking fridges and counters, and maintaining a clean and organized environment.

You will work behind the bar, preparing light food and drinks, assisting guests with requests, and ensuring the space is guest-ready at all times. You will also be responsible for following checklists to ensure all opening, mid-shift, and closing duties are completed smoothly.

This role requires experience in F&B, especially behind the bar or in café-style service. You should be confident handling cash, closing shifts, and following structured procedures. Previous hospitality or guest-facing experience is highly valued, as well as proficiency in Spanish and English languages. Tech-comfortable candidates who can work with automated systems and digital tools are also preferred.

We offer a 3-month full-time contract with potential to extend. Our company values diversity and sustainability, and we believe that these assets fuel innovation and drive success. We take action towards reducing our environmental impact through energy-efficient practices and community projects.

We look forward to receiving your application.