Platform Operations Manager

Job Description

• Lead seller operations programs planning, including : KPI setting, monitor key metrics, identify potential issues & gaps and define best practices.
• Be an expert in using data to measure and analyse business performance. Analyse operational efficiency and build business models to guide decision-making.
• Explore business opportunities, uncover insights and / or identify targeted areas for business growth.
• Collaborate with various expert teams to rollout effective products / services improvements.
• Manage the relationship with external partners supporting seller onboarding. Drive alignment between stakeholders and act as main point of contact. Position Requirement
• 5 years working experience in program / project management roles in E-commerce / Marketplaces / Internet companies within Seller Ops.
• Strong analytical and problem-solving skills. Experience with SQL and data querying will be a plus.
• Solid experience in driving complex analysis, identifying relevant insights / risks to transform them into action plans and measuring its success.
• Ability to influence others at all levels, using data as main driver. Strong interpersonal and communication skills.
• Self-driven and self-motivated mindset, ability to complete tasks with minimum supervision. Problem-solving mindset. Energetic and adaptive to change
• Bachelor's degree in a related field (Business or Technical discipline)
• Proficient English is a must for this position. Italian, French and German will be a plus.