Supervisor Operations

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Supervisor Operations (Remote)

Full time, Europe

In this role, you will be responsible for the day-to-day management of a travel consultant team, including managing key performance indicators (KPIs), workload, providing assistance, and coaching. As the Operations Supervisor, you will also be the primary point of contact for team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations, you will :

• Provide leadership to a team of travel consultants.
• Collaborate with performance data to maximize team effectiveness.
• Develop learning programs to address short- and long-term competency gaps.
• Provide clients with industry information, such as low fares, exchange costs, and penalties.
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.).
• Monitor global distribution systems (GDS) queues daily to maintain quality control.

About You

About Us

We’re a market leader in travel management : We help people and companies travel smart and achieve more, with clients including some of the world’s most innovative brands. Operating in over 100 countries, most of our 10,000+ staff work virtually. We’re committed to sustainability and driving success for our customers and ourselves. Learn more about BCD Travel.

Working at BCD means connecting, collaborating, and celebrating. You’ll be part of a virtual, dynamic, and flexible environment that fosters work-life balance. Hear why people join BCD and learn about the perks of Life at BCD.

You’ll be offered :

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive workplace. If you’re interested but your experience doesn’t align perfectly, we still encourage you to apply.

We provide reasonable accommodations for all employees. For requests or more info, contact our Talent Acquisition team.

Additional Information

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Management and Manufacturing, Travel Arrangements

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