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Business Intelligence Executive - (Madrid)

Minor Hotels Europe & AmericasMadrid, Madrid, Madrid

Hace 15 días

Descripción del trabajo

Empresas : Minor Hotels Europe & Americas

What will be your mission?

He / she will be responsible for managing Commercial & Operational reports to deliver outstanding customer service, monitor the performance of group sales segments (MICE events, congresses) and the efficiency / operations for our contact centers which are key channels within the company.

Will report to the VP Operational Excellence Analytics within the Business Intelligence Team.

What will you do?

Deliver a pull of existing reports that support the business in the group sales area and contact centers.
Improve & develop the reports with new content adapted to business requirements.
Support group segment sales and operational kpis for our contact centers.
Collaborate with the rest of the Business Intelligence team to develop and improve our set of reports & tools.
Develop and implement new procedures for managing quality of the reports of the area.
Assure trustable information and set data validation procedures over the existing information.
Support in the implantation of the Business Intelligence´s strategy of the company

What are we looking for?

EXPERIENCE

1-year working with SQL (Big Query Google Cloud is a plus)

1-year managing reservations data for future estimations / forecast

QUALIFICATIONS

High school diploma (Engineering, Economics, Mathematics or similar)

Master in data analytics, revenue management or Big Data is a plus

Fluent in both Spanish & English

PREFERRED SKILLS

Knowledge and comfortable with tools such as BigQuery, PowerBI

Knowledge of programming languages : Python and / or R

Results driven and attention for quality

Data-oriented personality

Ability to spot and resolve problems efficiently

Excellent management and organizational skills

Ability to work on your own and as part of a team

Excellent leadership, interpersonal and communication skills

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as :

Worldwide experience diversity of 150 different nationalities.

Career development opportunities full of national and international challenges.

Wide range of training programmes to enhance your skills.

Wellbeing initiatives, including flexible working conditions.

Team member recognition programmes, including Memorable Dates.

Ability to make a difference through our sustainability programme and volunteering initiatives.

Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Requisitos :

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