Client Success Manager, French Speaker

Client Success Manager, French Speaker (Remote)

Be part of our mission at Learnlight, an EdTech company passionate about delivering impactful learning experiences through innovative technology. We provide language, intercultural, and interpersonal skills training to over 700,000 learners across more than 180 countries, collaborating with hundreds of global organizations.

This full-time, remote role reports to the Regional Head of Client Success Management. As a Client Success Manager, your key responsibilities include :

• Building strong, trustful relationships with clients, overseeing program implementation, onboarding, and training sessions.
• Managing client data and performance metrics in Dynamics, coordinating reporting and communication plans with clients.
• Handling escalations and complaints from the Learner Success Management team within SLA timelines.
• Updating client information, creating contracts, and ensuring smooth program launches.
• Delivering reports on KPIs like attendance, completion, satisfaction, and collaborating with Finance on billing processes.
• Supporting contract renewals, monitoring customer satisfaction, and identifying upselling opportunities.

Qualifications

What We Offer

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We value enthusiasm, initiative, and commitment. Apply promptly as we review applications regularly. Please submit your résumé in English. Learnlight processes your personal data in accordance with our Privacy Policy, with rights to access, rectify, or delete your data.

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