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Customer Service Representative

Customer Service Representative

Thinkspainmálaga, España
Hace 21 días
Descripción del trabajo

The job vacancy is in our company / business

Description

We are an established and expanding healthcare services provider specialising in remote support for clients utilising digital healthcare solutions. Based in Málaga, Spain, we are committed to delivering high-quality, professional customer service to our Dutch-speaking client base. Our services focus on supporting individuals who depend on healthcare devices as part of their daily care and wellbeing.

Position Overview

We are seeking a dedicated Dutch-speaking Customer Service Representative to join our team. In this role, you will be responsible for supporting existing clients, ensuring they receive timely assistance with service inquiries, technical support, and product usage. You will play a key part in maintaining a high standard of service delivery, helping clients remain confident and secure in their use of our healthcare solutions.

Key Responsibilities

  • Provide professional and timely support to Dutch-speaking clients via telephone and email.
  • Assist clients with service-related inquiries, troubleshooting, and technical support.
  • Accurately maintain and update client records within our CRM and internal systems.
  • Respond appropriately to urgent care-related alerts and ensure proper escalation when necessary.
  • Collaborate with internal teams to deliver effective and prompt resolutions to client issues.
  • Uphold company standards of professionalism, empathy, and customer care at all times.

Candidate Profile

  • Native-level or fluent Dutch speaker with strong English communication skills.
  • Previous experience in customer service, healthcare support, or a call centre environment is preferred.
  • Strong communication, problem-solving, and organisational skills.
  • Professional, reliable, empathetic, and able to remain calm under pressure.
  • Proficient in using computer systems and CRM platforms (experience with healthcare-related systems is an advantage).
  • Located in Málaga or willing to relocate.

    • What We Offer

  • The opportunity to work in a growing international company with a strong reputation for service excellence.
  • A stable position dedicated to an established client base.
  • Competitive salary and opportunities for career advancement.
  • Comprehensive training and continuous professional development.
  • Relocation assistance where applicable.

    • Application Process.

    We welcome candidates who are committed to delivering outstanding customer care and who are looking for a long-term opportunity within a professional environment.

    We and our partners process data to provide :

    Use precise geolocation data. Actively scan device characteristics for identification. Store and / or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development.

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