Network Security Engineer : Spanish Speaker

As a Fortune 500 global corporation operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

About the role :

As a Network Security Engineer, you will be responsible for 2nd level partner and support services within the EMEA region. This position works closely with the Line 1 Service Desk and other delivery teams for incident resolution and service request implementation. Key responsibilities include management and maintenance of the Network Operating Centre (NOC), as well as partner and customer technical onboarding.

What you'll do :

• Work on the 2nd level Service Desk to resolve partner and end-user incidents across our managed and support services. Install / uninstall, troubleshoot, perform data recovery, and maintain applications, products, and equipment.
• Provide coaching guidance to 1st Level Service Desk agents.
• Escalate incidents to the next level and vendor support when the solution is unknown.
• Manage and maintain the Network Operating Centre (NOC), ensuring security and availability are maintained, customer environments are accurately monitored, and Service Desk tools remain functional.

What we're kindly looking for :

Nice to have :

Knowledge of Palo Alto Products. TD SYNNEX will fund training for PCNSE accreditation.

What We Offer :

What’s In It For You?

Network Security Engineer

J-18808-Ljbffr

J-18808-Ljbffr