Customer Service Representative

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce, and market innovative medicines, solutions, and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity and fostering an inclusive environment where diversity makes us outstanding. Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries and a growing global team of over 20,000 people. That’s why we need a

Customer Service Representative

like you.

Role Mission

Ensure proper coordination between Customer Service, Logistics, Technical Service, and the customer to deliver the highest level of performance in product supplies and service to customers (on time and in a cost-effective manner).

What your responsibilities will be

You will ensure that the highest level of customer service is provided to both internal and external customers. Your daily management of defined customer accounts will include tasks such as :

• Customer accounts setup and data management
• Monitoring product availability
• Product batch allocation
• Sales order processing in SAP
• Order preparation and monitoring with EMEA warehouse
• Logistics organization for product delivery, shipments, and transport follow-up with warehousing and transportation providers to ensure validated packaging and product integrity
• Billing of products and services
• Supporting technical groups by managing trunk stock replenishment, spare parts ordering, and return management
• Checking and approving freight invoices and controlling freight costs
• Handling customer complaints via SAP Fiori and managing deviations (DR / CAPA)
• Maintaining communication with customers and sales representatives to understand requirements and optimize service performance
• Participating in tenders and coordinating with relevant departments
• Supporting quality audits

Who you are

To perform this job successfully, you should have :

What we offer

This is a great opportunity. Grifols values its employees as major assets and offers a professional development environment.

Information about Grifols is available at our website. If you are interested and meet the requirements, please apply. We look forward to your application!

Grifols is an equal opportunity employer.

Flexible schedule : Monday-Thursday 8 : 00-17 : 00 and Friday 8 : 00-15 : 00.

Benefits include a permanent contract, remote working options, and participation in the U Program.

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