Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships with a focus on innovation. We are looking for a Technical Lead .

MAIN TASKS :

• Provide support to sales and functional teams in assigned accounts, particularly in solution design, estimation, and assumptions, when technical knowledge is required.
• Support the Project Manager / Delivery Manager in technical leadership, offering comprehensive knowledge of the platform and identifying optimal solutions to meet project requirements.
• Detect and notify risks related to technical management, project profitability, and client engagement.
• Ensure smooth project progress concerning scope, schedule, and costs; alert and anticipate deviations.
• Ensure technical objectives are met and that software quality standards are adhered to, in line with Omega's technical management.
• Supervise effort estimations during testing phases and collaborate on project demos for clients.
• Ensure the delivery of comprehensive technical documentation.
• Participate in the development and training of the technical team, providing guidance to enhance their skills.
• Identify opportunities for technical Up & Cross Selling and suggest methodological improvements.
• Contribute to Omega's community of practice through thought leadership, training, and mentoring.

REQUIRED EXPERIENCE :

WHAT WE OFFER

About us

Omega CRM, a Merkle Company, is a global digital firm specializing in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. Part of the dentsu group, we are the largest Customer Experience Management (CXM) agency in Spain, with over 23 years of experience, a team of 580+ professionals from 24 nationalities, and over 2,500 certifications.

We serve industries such as Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9 / 5, and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

We believe in growth through people, guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Position : Salesforce Technical Lead

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