Senior Customer Success Manager Global Payroll EMEA

Deel Job Description

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100 countries, helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and fosters a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story

As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list, all while maintaining a 4.83 rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges impacting millions of workers' lives. With our momentum—backed by a $12 billion valuation and $800 million in ARR—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Overview

As Deel continues expanding its services to support global teams, we seek a highly motivated, customer-centric individual for the role of Senior Customer Success Manager, focusing on our new Global Payroll product. This role is pivotal in ensuring customer success by providing expert guidance and support tailored to payroll needs. The ideal candidate will have a deep understanding of payroll processes and regulations, along with excellent communication and relationship-building skills.

Duties

• Conduct comprehensive product training sessions to maximize customer understanding and utilization of the Global Payroll platform.
• Build and maintain strong relationships with assigned enterprise customers, serving as their advocate within Deel and proactively addressing their needs and concerns.
• Monitor key performance metrics and milestones for assigned accounts, identifying areas for improvement and implementing strategies to drive success.
• Provide expert guidance on payroll compliance, ensuring adherence to local regulations and best practices.
• Gather customer feedback to inform product enhancements, collaborating with the product team to prioritize and implement changes.
• Collaborate with sales to identify opportunities for renewals, upsells, and cross-sells, leveraging success stories and ROI data.
• Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, sharing knowledge to drive continuous improvement.

Requirements

Total Rewards

We offer fair, competitive pay, scalable benefits, and perks that reflect our commitment to inclusivity and access for all. Some benefits include :

Deel is an equal-opportunity employer that values diversity and encourages applications from all qualified candidates, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, or other protected characteristics.

We will communicate with applicants via Deel-specific emails (e.g., @deel, @payspace, @paygroup). Visit our careers page for current job listings.

Deel is committed to a diverse, inclusive workplace and will provide accommodations on request for applicants with disabilities. Please inform our Talent Acquisition Team if needed.

We use Covey in our hiring and promotional processes, which may qualify as an AEDT under applicable laws, including NYC Local Law 144.

We began using Covey Scout for inbound applications on March 30, 2025.

For more about our data practices, visit our website. The independent bias audit report on Covey is available here :

Required Experience : Executive level

Key Skills : Employment Type : Full-Time; Experience : 3+ years; Vacancy : 1

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