Global Commercial Analyst

Global Commercial Analyst Madrid Hybrid

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

Doing the right things" means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary

Join our global analytics team and play a key role in delivering insightful commercial reporting and analysis across Swissport's group functions and regions. Our mission is to provide timely, high-quality data that empowers stakeholders to make informed decisions, ultimately driving the company's success. This role involves daily interaction and close collaboration with both headquarters and regional leaders across all business lines. You'll benefit from a comprehensive onboarding and development plan designed to support your growth and success in the role.

Job Responsibilities

• Commercial & Ad-hoc Support
• Deliver relevant commercial data and insights to stakeholders across regions and group functions.
• Contribute to due diligence efforts led by top management in coordination with central teams.
• Generate market intelligence and analytics using both internal and external data tools.
• Address one-off requests from the global commercial community as needed.
• Sales Performance Metrics & Commercial Development
• Contribute to the creation of sales plans, account review materials, presentations, and other strategic outputs.
• Assist in the development and maintenance of key performance metrics, dashboards, and CRM scorecards.
• Serve as a point of contact for CRM-related queries, supporting end users and ensuring optimal system use.
• Commercial Reporting & Business Insights
• Collaborate on internal and external presentations by providing data-driven insights on customers, contracts, and business opportunities.
• Help strengthen the Performance Management framework to enhance monthly commercial reporting and business outcomes.
• Maintain and uphold processes, timelines, and best practices within the regional commercial community.
• Play an active role in the monthly commercial reporting cycle, supporting both regional and group needs.
• Assist in refining procedures and improving data handling processes to elevate the quality and professionalism of commercial reporting.
• Contribute to broader commercial initiatives, including budgeting, strategic planning, and business development.
• Seek opportunities to enhance data accuracy and increase awareness across the organization.
• Document and share best practices to improve performance and consistency at both group and regional levels.

Qualifications & Competencies