Site Reliability Engineer

Redefine the future of customer experiences. One conversation at a time.

Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.

Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.

If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a Site Reliability Engineer to enhance support and troubleshoot our SaaS platform. Were seeking someone with a wide breadth of knowledge experience and interest in a range of technology domains. The ideal candidate thrives as a generalistcomfortable operating between development and systemswith the ability to dive deep when needed.

In this role you will also provide critical support for compliance-driven environments including healthcare SLED (state local and education) and federal customers. You will contribute to initiatives related to FedRAMP authorization security hardening and industry-specific compliance standards such as HIPAA and CJIS.

Key Responsibilities

• Triage troubleshoot and fix production problems in every layer of the stack
• Design develop improve and tune logging monitoring and alerting systems
• Identify manual tasks document fixes via runbooks and drive automation
• Write software to improve the reliability and recoverability of production systems
• Perform and automate system administration tasks
• Participate in on-call rotation supporting production systems
• Collaborate with compliance and security teams to meet standards for FedRAMP HIPAA and other regulatory frameworks
• Ensure platform reliability and availability for regulated customer environments including healthcare and government sectors
• Support infrastructure and deployments aligned with the needs of SLED and federal clients

Qualifications

Competencies

Nice to have

Typical Office Environment : Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using an assistive device and / or team lift. Requires significant use of a personal computer phone and general office equipment. Needs adequate visual acuity ability to grasp and handle objects. Needs the ability to communicate effectively through reading writing and speaking in person or on the telephone.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary incentives or bonuses.

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

LI-SC1 #LI-REMOTE

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1