Pre-Sales Support Specialist - Dimensions / Altmetric

We are Digital Science and we are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions to the unique needs of prospective customers. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you’ll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You’ll also guide trial training sessions, providing hands-on support and addressing technical questions with clarity and confidence.

By simplifying complex concepts and aligning our product capabilities with customer goals, you will foster trust and advance the sales process. Your focus on collaboration, clear communication, and showcasing the value of our standard solutions will help prospects make confident purchasing decisions. Combining technical expertise with strong presentation and relationship-building skills, you will be a key contributor to the success of the sales team and the growth of the business.

Please note - due to business need, we can only accept applications from candidates who reside in the following locations where we have established legal entities : UK, Spain, Germany and Romania.

If you apply from outside of these areas, your application will not be considered.

Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.

What you’ll be doing

Product Demonstrations

• Deliver engaging and tailored technical demonstrations that highlight Dimensions and Altmetric product capabilities, ensuring alignment with the prospect’s specific business challenges and objectives. Utilize storytelling and use-case scenarios to emphasize Dimensions and Altmetric’s impact and potential value.

Trial Training and Support

Customer Needs Assessment

Opportunity Recognition

Technical Presentations

Product Knowledge Sharing

Proposal & RFX Development

Competitive Analysis

Customer Feedback Loop

What you’ll bring to the role

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our vision and values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are :

We are brave in the pursuit of better

We are collaborative and inclusive

We are always open-minded

We are from and for the community

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

J-18808-Ljbffr

J-18808-Ljbffr

J-18808-Ljbffr