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German speaking Customer Support Specialist - Digital Advertising

German speaking Customer Support Specialist - Digital Advertising

Teleperformance SpainBarcelona, Catalonia, ES
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with  Google Local Services Ads  — a game-changing tool for businesses everywhere!

Responsibilities :

  • Verification Operations :  Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
  • Support & Escalations :  Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise
  • Content Compliance :  Provide responsive phone and email support for advertisers using review and related services.
  • Performance Monitoring :  Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
  • Onboarding Assistance :  Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
  • Expert Guidance :  Develop expertise in regional onboarding processes, advising businesses on verification requirements.
  • Ad-Hoc Operations :  Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

  • C2-level German  and fluent English.
  • Experience in customer service.
  • Strong communication, organizational, and customer-facing skills with a keen eye for detail.
  • Self-driven and able to manage tasks independently while meeting deadlines.

    • Preferred Qualifications :

  • Bachelor’s degree in Business or related fields.
  • 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
  • Knowledge of home services industries (e.g., plumbing, electrical).

    • Benefits

  • Full-time (39 hours / week) hybrid position in Barcelona with a salary of €22,200 gross / year plus up to €1,000 gross / year in bonuses.
  • Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.
  • Relocation package
  • Private Health Insurance.
  • Continuous skill development and certifications.
  • Clear career growth opportunities supported by coaches and a motivating team environment.
  • Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
  • Prime office location at the World Trade Center, Barcelona, surrounded by the sea
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    Customer Support Specialist • Barcelona, Catalonia, ES