Logistics Manager (All Genders)

As the Delivery Experience Manager for UK and Ireland you will :

• Oversee and improve the delivery service quality and customer experience acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs) including contract management and strategic communication.
• Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordingly.
• Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
• Scout for market innovations to drive superior and cost-effective delivery solutions.
• Lead as an expert for relevant tools and processes within the Delivery Experience team.
• Align closely with the sales team to advance customer experience in local markets.

Qualifications :

Additional Information :

Additional Information :

With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60% in-office 40% remote collaborating with colleagues across locations.

Our benefits :

20% discount in our zooplus shop

Internal and external training

Team events

Two extra vacation days and days off on 24th and 31st of December #LI-Hybrid

Private medical care and life insurance

Multicafeteria system including Multisport card

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Remote Work : Employment Type :

Full-time

Key Skills

Shipping & Receiving,Inventory Control,Data Entry,AS400,Transportation Management Systems,EDI,Microsoft Outlook,Warehouse Experience,Office Experience,Dispatching,Microsoft Excel,Logistics

Experience : years

Vacancy : 1