Deputy Boutique Manager

Job responsabilities

• Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
• Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
• Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly , leveraging business opportunities linked to local market
• Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager
• Ensures team’s motivation and cohesion to reach the Boutique’s goals
• Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
• Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
• Promotes a positive, inclusive, and supportive work environment in line with group’s values
• Contributes to the successful onboarding of newcomers
• Acts as Team leader in the absence of the Boutique Manager
• Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
• Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique , especially at events
• Defines proactively grooming, attitudes , and Visual Merchandising in line with luxury standards and internal guidelines
• Leads the team to develop long-term relationships with clients
• Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans and participates to events in line with brand strategy and guidelines
• Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
• Ensures compliance with internal control policies
• Supervises the store expenses and maintenance
• Shows proactivity to challenge and improve processes

Profile

HARD SKILLS

• Management experience in a luxury retail environment
• Mastery of selling skills
• Mastery of sales KPIs
• Knowledge of Brand DNA & history
• Knowledge of Brand Collections

SOFT SKILLS

• Creative business driver , results-oriented
• Client-centric mindset , focused on recruiting new clients and growing the active client base
• Excellent interpersonal and communication skills
• Able to effectively lead a team , able to coach and develop a high-performing team
• Agile manager, able to multi-task in a fast-paced environment

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