Underwriting Service Coordinator Iberia

Description

Are you looking for a customer centric role in the world of financial services Do you excel in taking ownership thinking outside of the box and putting the customer at the heart of what you do Then this role could be the opportunity for you.

As an Underwriting Service Coordinator you will get to work within an international and dynamic environment within our Commercial Lines division in EMEA. You will proactively support underwriting teams by delivering high quality customer service taking ownership of operational functions and service aspects coordinating with a variety of different functions and teams allowing underwriters to focus on production and underwriting

The Underwriting Service Coordinator is responsible for supporting the endtoend lifecycle of producing and issuing an insurance policy for our customers along with any associated problem solving. For some parts you will be working with underwriters to create accurate and practical instructions for supporting teams to process information for others you will be performing the processing yourself. This could include new business customers just joining us renewal customers staying with us for another year or it could be changes customers would like to make during the term of their insurance. All are to be approached and performed with the customer at the heart; wanting to ensure your work is correct when the customer needs it and to the agreed Chubb service standards.

Key responsibilities

• Manage a portfolio of Domestic and Multinational accounts performing account administration and Multinational program implementation tasks. In conjunction to supporting our underwriters by providing them with underwriting regulatory and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business renewals and endorsements invoices and documentation. All within the required time frames and to the required quality standard applying right firsttime principle
• Be a focal point for internal colleagues working closely with Segment leaders Line Managers Underwriters and our Service centres to deliver agreed client service standards troubleshoot and solve any issues affecting the customer.
• Be a focal point for Broker administration queries with regards to local market practice our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queries
• Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations being an expert on the process a tester or helping others understand where opportunities for improvement in the process may be.
• Proactively hunt for opportunities of improving the customers experience and perform ad hoc associated work requests for your role.
• Management of the UA Mailbox : Effectively and timely manage requests from UWR brokers and Credit Control.
• SOX Compliance : Participate in audits of premiums and commissions in collaboration with PWC.
• Management and Administration of Systems : Utilize the companys general systems for portfolio management and specifically CARGO ADVANTAGE for Marine management and the Portal for Casualty management.

Qualifications

What we offer in return :

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion

At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Required Experience :

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1