Professional Services Engineer - Subsea Optical Telecoms & Networks

Overview

Infinera Subsea (SLTE) professional service engineers are highly skilled individuals with expert knowledge of all Infinera products and applications focused on SLTE and SLTE backhaul solutions. They serve as the first point of contact for Infinera customers for all services and support activities. The engineers work closely with Infinera partners, EF&I, SLTE, TAC, the account team, other departments, and directly with customers to ensure world-class support.

Key Responsibilities include :

• Proficiency in all supported releases of Infinera products
• Presenting demonstrations to customers
• Providing technical assistance from product trial through implementation
• Managing operational aspects of customer trials and deployment, including resolving customer problems, generating operational review reports, and conducting operational reviews
• Communicating with headquarters and providing technical expertise to local teams
• Planning, managing, and executing SOW / contract deliverables
• Assisting with customer-specific test plans and managing high-visibility technical issues
• Leading technical meetings and conducting type approval testing, lab, and field trials
• Supporting deployment and integration onsite
• Participating in kick-off meetings covering all operational aspects
• Writing methods of procedures for technical activities

Sales and Services Role :

Acting as a sales representative for technical services by leveraging technical expertise, marketing services, and attending customer meetings. Collaborating with Business Development to analyze service success and address gaps. Extensive travel and customer meetings are integral.

Additional Responsibilities :

Position Requirements :

Educational Qualifications :

Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or extensive relevant experience supporting high-speed optical networking products.

Legal and Compliance Notice :

This position involves access to export-controlled information under U.S. laws. Candidates must be eligible or able to obtain necessary licenses, especially if from certain countries. Infinera will verify eligibility and collect documentation accordingly.

Equal Opportunity Statement :

Infinera is an equal opportunity employer, considering all qualified applicants without discrimination based on race, sex, religion, or other protected characteristics.

About Us :

Join a team transforming communication and internet technology with innovative, scalable, and high-capacity networks. We foster a dynamic environment where ideas turn into actions quickly. Learn more on our careers page.

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