Digital Product Engineer - Tech Lead

We are committed to creating a better world for pets and aim to achieve this by transforming our relationships with pet owners through delivering exceptional products, services, and personalized experiences across our brands.

The Digital Products, Platforms & Services team is responsible for designing, developing, and rolling out state-of-the-art digital products globally, driving growth across our divisions.

We are seeking an experienced Tech Lead to join our team. The ideal candidate will be responsible for leading technical initiatives, providing guidance and mentorship to engineers, and shaping the product engineering direction of our Consumer Care digital product.

You will collaborate with other leads, data engineers, architects to develop scalable, reliable, and secure consumer care digital product. You will work closely with cross-functional teams to identify and deliver use cases centered around care, leverage consumer data available through our digital products, and partner with each product's Product Owner and the Tech Product Lead, Data Analyst, and Data Integration Lead.

Specifically, you will be accountable for driving data engineering architecture, insights, and data-driven decision-making between GDP's SSO (Single-Sign-On) product, CDP (Customer Data Platform), CRM (Customer Relationship Management), DAM (Digital Asset Management), CMS (Content Management System), and the frontend experience.

You will also connect with brand and divisional data stewards to ensure requirements are well understood, aligned, and drive towards comprehensive analysis, scoping, and product development of our products across different countries and regions.

Required Skills and Qualifications

• Strong domain expertise in large-scale Customer Care software like Salesforce Service Cloud, Genesys, Zendesk, etc.
• Proven experience leading large-scale Customer Care deployments globally
• Strong technical expertise in software engineering principles, design patterns, and best practices
• Hands-on experience with cloud-based data platforms and services ideally on Azure Cloud
• Strong understanding of database technologies (e.g., relational databases, NoSQL databases, data warehouses)
• Experience with Agile methodologies and DevOps practices
• Strong attention to detail and ability to manage multiple projects simultaneously while meeting deadlines
• Passion for innovation, continuous learning, and driving business growth through data-driven decision-making
• Best-in-class learning and development support from day one, including access to Mars University
• Awareness of data privacy regulations and commitment to ensuring compliance in data-related activities

Others

Achieve Success with Us : As a Tech Lead, you will have the opportunity to shape the future of our digital products and drive growth across our divisions.

Develop Your Skills : With access to Mars University, you will have the chance to enhance your skills and knowledge in areas such as data engineering, software development, and more.

Make a Difference : By joining our team, you will contribute to creating a better world for pets and driving business growth through data-driven decision-making.

Digital Product Engineer - Tech Lead

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