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Customer Support Officer (English & Spanish speaking)

Customer Support Officer (English & Spanish speaking)

IronFXlas palmas de gran canaria, España
Hace 19 días
Descripción del trabajo

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing customer support team remotely.

Job Description :

  • Provide support to customers via live chat, email, and telephone.
  • Resolve client queries and provide support as needed.
  • Act as a liaison between client requests, customer service, and back-office operations.
  • Support Business Development Managers.
  • Ensure all client requests are processed promptly without delays.
  • Provide quality customer support during account opening and throughout the trading account lifecycle.
  • Promote the Company’s services.
  • Draft and monitor daily reports; complete tasks assigned by the Head of Department or Management.

Job Requirements :

  • Business fluency in English and Spanish, both verbal and written.
  • Relevant experience (6 months to 2 years) in online customer support or similar roles.
  • Proficiency in Microsoft Office and Outlook.
  • University Degree in Business Administration or related field.
  • Ability to work under pressure in a fast-paced environment.
  • Excellent communication and multitasking skills.
  • Good time management and prioritization abilities.
  • Proactive problem-solving skills.

    • Remuneration & Benefits :

  • Competitive salary based on experience and skills.
  • Performance-based monthly bonus.
  • Full remote work.
  • Supportive, fast-paced, multinational environment.
  • Working hours : Monday-Friday, 9-hour shifts including a 1-hour lunch break, rotating weekly between 07 : 00-22 : 00 Cyprus time.
  • One night shift per month.
  • Biannual period with altered hours : Saturday-Wednesday, 12 : 00-20 : 00 Cyprus time, off Thursday and Friday.

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