IT PMO Change Manager

We’re looking for a Change Manager to join our IT Project Management Office. This role is focused on guiding people through change—whether it’s new systems, processes, or ways of working—ensuring smooth adoption and minimizing disruption. You’ll work alongside Project Managers but step away from the day-to-day task management to focus on the bigger picture : people, process change, and communication.

You’ll contribute to value-driven change by applying structured change management techniques, promoting user-centric design, and supporting the implementation of modern, automated processes. This role complements our PMO function by focusing on the people side of change—helping individuals and teams adapt and thrive through engagement, communication, and process enablement.

Key Responsibilities

• Lead change management activities across IT initiatives with a strong focus on people impact and adoption.
• Serve as the IT Change Enablement and Delivery Lead for key strategic company projects.
• Collaborate with PMs to support successful delivery while ensuring process and people changes are clearly communicated, understood, and embedded.
• Develop and implement communication and engagement strategies tailored to each project’s stakeholders and change journey.
• Assess change readiness, identify resistance, and work with business leads to support smoother transitions.
• Define and document process changes, with a focus on simplification, user experience design, and regulatory or compliance alignment, working closely with functional teams and business units.
• Monitor and measure change effectiveness and adoption, reporting feedback and recommending adjustments.
• Act as a central point of communication for change, ensuring messaging is clear, consistent, and aligned across impacted teams.
• Support stakeholders through transition periods by providing guidance, structure, and practical tools to navigate change.
• Promote a culture of innovation, data-informed decision-making, and continuous improvement across the IT function.

The skills we would love to see in your suitcase

WebBeds is a global digital travel marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world. We connect hotels looking to fill rooms with buyers trying to find rooms. In short, we source bookable content, integrate, aggregate and merchandise that content in our platform, then distribute it to a global network of travel trade buyers, who sell to the travelling public.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 8.3bn search requests daily, with 17million rooms nights sold in FY24. We deliver amazing outcomes using leading edge technology through innovative and creative thinking; and products help our partners deliver amazing travel experiences, enabling travel the world over.

Some things that make us stand out!

Working at WebBeds

WebBeds is a fast-paced, results-driven business and that is reflected throughout our company, in our technology, product and perhaps most importantly – in our people. Visit ‘Careers’ for jobs around the world of WebBeds.

Global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more – can sell their products through WebBeds by connecting to a global network of over 50,000 online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more – can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

Our operation

We operate globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and the Americas – with over 2,000 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brands JacTravel DMC and UHl. JacTravel DMC provides tailormade travel arrangements for offline FIT and groups traveling to the UK, Ireland and key mainland European destinations to the international travel trade. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.

WebBeds is a travel brand of the Web Travel Group, an ASX 200 listed company (ASX : WEB) operating global digital travel businesses.

We would love to hear from you.

Send us a message and a member of the team will get right back to you.

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