Technical Knowledge Consultant

The Technical Knowledge Consultant (TKC) will help elevate the department’s understanding of new functionality. The TKC will not be writing our documentation or work directly in creating our training material but will be expected to mentor team members, help educate new hires, and enable the team to tackle more complex assignments.

To succeed in this role, you must have experience of working with the OneStream platform with a natural inclination for wanting to know more, share that knowledge with the team and help upskill them. You must be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent. You must also be able to work independently and with a team.

RESPONSIBILITIES

Knowledge Capture

• Investigate product features and solutions in advance of any new training courses being created, to expediate content development
• Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation
• Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community
• Liaise with our support teams to understand which topics are causing concern and determine documentation / training approaches to help solve the underlying issues

Enablement

Content Validation

REQUIRED EDUCATION & EXPERIENCE

PREFERRED EDUCATION & EXPERIENCE

KNOWLEDGE, SKILLS & ABILITIES

WHO WE ARE

OneStream is an Equal Opportunity Employer

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