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Customer Services Engineer EMEA Broadcast Media Workflows News

DaletMadrid, Madrid, Spain

Hace más de 30 días

Descripción del trabajo

What you will love about Dalet and why you should be working here

Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do creating powerful tools and products that help our customers tell better stories. With over three decades of innovation our software solutions enable greater control enhanced visibility and increased productivity for content professionals and storytellers around the globe. Leading organizations such as Fox Networks Group ABC NBC Warner Media MediaCorp and the BBC trust Dalet to support their daily content operations. We are here to facilitate and simplify the creation management and distribution of great content. We passionately believe in making our customers lives easier.

Top Reasons to Join Us

Shape the future of Media
Benefit from great career opportunities around the world
Make the most of a truly collaborative environment with supportive leadership
Collaborate with talented and passionate Daletians
Enjoy a fun working environment

As Support Service Engineer you will be responsible for supporting customers and deliver Dalet technical expertise to their administrators and technical teams.

What youll be doing

Install maintain and optimize products and configurations at customers site

Diagnose and resolve product performance problems

Perform maintenance and fixing

Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

Proactively respond to potential equipment issues to prevent unplanned interruption of customers business

Train other field engineers and customers in the solutions

What youll we need to be successful

Experience in a similar position or experience as an end user

Experience with troubleshooting and problem solving

Proven IT skills in Windows Linux networking AWS and SQL Postgres Arango databases

Broadcast and Digital Media knowledge

Experience with Dalet Solutions is a plus

Strong communication skills in Spanish and English

Selfstarter who is excited about technology

BSc / MSc in Computer Science Software Engineering or related field

Dalet values diversity and inclusion in our workplace and encourages applications from people of all backgrounds cultures abilities and identities. We are an Equal Opportunity Employer and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role. Candidates resumes submitted directly to managers or HR will be considered unsolicited and no fee will be payable.

Key Skills

Mac Os,System Design,Tcp / IP,LAN,Computer Networking,WAN,Visio,TCP,IP Networking,Maintenance,Experience Design,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Customer Service • Madrid, Madrid, Spain